Communication is the process of exchanging information, ideas, thoughts, and feelings between people. Here are two important features of communication:
Feature 1: Two-way Process - Communication is not a one-way flow of information; it involves both sender and receiver.
- The sender encodes and transmits the message, while the receiver decodes and provides feedback.
- Feedback is essential to confirm that the message has been understood as intended.
- Without feedback, communication is incomplete.
- Example: In a conversation, speaking (sending) and listening (receiving with responses) both occur.
Feature 2: Continuous and Dynamic Process - Communication is an ongoing activity in organizations and personal life.
- It is not a one-time event but a continuous process that happens constantly.
- It is dynamic and adapts to changing situations, relationships, and contexts.
- As circumstances change, the content, style, and method of communication also evolve.
- Example: Daily interactions in an office, regular updates between managers and subordinates.
Additional Features (for reference): - Universal: Needed in all organizations and human interactions
- Goal-oriented: Aimed at achieving understanding or desired outcomes
- Verbal and Non-verbal: Includes words, gestures, expressions, tone
- Involves understanding: True communication happens only when message is understood