The phrase ‘A home away from home’ is often used in hospitality industry, to denote that guests are provided with comforts and facilities similar to their homes. In this context, mention any four types of establishments who offer hospitality services.
Official Solution
Correct Option: (1)
Types of Hospitality Services
Hotel: Hotels provide commercial lodging, meals, and other services to their guests. They are some of the most well-known hospitality services.
Motel: Motels provide services similar to hotels, but they provide parking facilities closer to the rooms.
Lodge: Lodges provide rented accommodations, mainly for sleeping purposes, and they may or may not provide any additional services.
Resort: Resorts provide a wide range of amenities like leisure activities and sports facilities and are built to ensure a total vacation experience.
Furnished Apartments: Furnished apartments provide all essential amenities needed by the guests, and act like a home.
Furnished Camps: Furnished camps are mainly for people who participate in adventure activities like hiking, trekking, and camping.
Cruise Lines: Cruise ships provide the services of a cruise with all comforts and amenities.
Guest Houses: Guest houses are smaller establishments that provide a room for stay in a home-like setting.
02
PYQ 2024
medium
home-scienceID: cbse-cla
Shaurya has checked into a hotel. Which department’s staff will first greet and welcome him? List any other three services provided by this department.
Official Solution
Correct Option: (1)
Front Office Department in Hotels
Department Responsible for Greeting: The Front Office department is responsible for first greeting and welcoming guests at the hotel.
Other Services Provided by Front Office Department:
The front office personnel organize the reservation status of the rooms, and also monitor the available rooms.
They register guests and allocate rooms for their stay.
They maintain the record of check-in and check-out details and also do billing and settlement of bills.
They provide porter services and also help in issuing room keys to guests.
They also relay messages for the guests and coordinate with other departments like housekeeping or room service.
They also provide general information to the guests.
They also record important personal details of guests for smooth service.
03
PYQ 2024
medium
home-scienceID: cbse-cla
Who does the actual cleaning of guest rooms and bathrooms in a hotel?
1
Bellboy
2
Doorman
3
Room attendant
4
Floor supervisor
Official Solution
Correct Option: (3)
Hotel Staff Responsibilities
Room Attendant: A Room Attendant is responsible for the actual cleaning of guest rooms, bathrooms, and replenishing supplies in hotels.
Bellboys: Bellboys usually assist with luggage and other porter services.
Doormen: Doormen greet and welcome guests and assist with entry and exit.
Floor Supervisors: Floor Supervisors usually manage the work of room attendants.
04
PYQ 2026
medium
home-scienceID: cbse-cla
Match List-I with List-II: Choose the correct option from the following:
1
i–3, ii–4, iii–1, iv–2
2
i–4, ii–3, iii–2, iv–1
3
i–2, ii–4, iii–1, iv–3
4
i–2, ii–1, iii–4, iv–3
Official Solution
Correct Option: (1)
Step 1: Understanding the guest cycle in hotels. The guest cycle in hotel management describes the stages a guest goes through from the time they plan their visit until they leave the hotel. Each stage has specific activities performed by hotel staff to ensure smooth service and guest satisfaction. Step 2: Matching the stages with their activities.
Arrival: When the guest reaches the hotel, the registration process takes place. This stage includes check-in. Therefore, Arrival → Check-in (3).
Pre-arrival: Before the guest arrives, reservations are made and information such as room availability and quoting rates to guests is provided. Therefore, Pre-arrival → Quoting rates for the guests (4).
Departure: When the guest leaves the hotel, billing and check-out procedures are completed. Therefore, Departure → Check-out (1).
Occupancy: During the stay, various services are provided such as housekeeping and room service, which require coordination of guest services. Therefore, Occupancy → Coordination of guest services (2).
Step 3: Final matching. Thus, the correct matching becomes:
i – 3, ii – 4, iii – 1, iv – 2. Step 4: Conclusion. Hence, the correct option is (A). Final Answer: i–3, ii–4, iii–1, iv–2.
05
PYQ 2026
medium
home-scienceID: cbse-cla
The Housekeeping department in a hotel is primarily responsible for providing a healthy environment by ensuring cleanliness and hygiene.(a) Which two personnel are responsible for cleaning various surfaces and materials in the hotel? (b) Name any two cleansing agents used by them. (c) Which two eco-friendly practices would be adopted by the Housekeeping staff for environmental conservation?
Official Solution
Correct Option: (1)
Step 1: Personnel responsible for cleaning surfaces.
Two personnel mainly responsible for cleaning various surfaces and materials in a hotel are:
1. Room Attendants – They clean guest rooms, furniture, floors, and bathroom areas.
2. Housemen / Public Area Attendants – They clean public areas such as corridors, lobbies, staircases, and other common spaces. Step 2: Cleansing agents used.
Two commonly used cleansing agents are:
1. Detergents – Used to remove dirt, grease, and stains from surfaces and fabrics.
2. Disinfectants – Used to kill germs and bacteria to maintain hygiene. Step 3: Eco-friendly housekeeping practices.
Two eco-friendly practices adopted by housekeeping staff are:
1. Using biodegradable cleaning products that do not harm the environment.
2. Encouraging reuse of towels and linens to reduce water, detergent, and energy consumption. Step 4: Conclusion.
Thus, room attendants and housemen maintain cleanliness using cleansing agents like detergents and disinfectants, while eco-friendly practices help protect the environment.
