Consumer Rights

Right to Information:

Explanation: The right to information means that consumers have the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services they are purchasing. This information allows consumers to make informed choices and protects them from deceptive or misleading advertising and labeling practices. In Abha's case, "Biryani House" failed to provide clear information on the packaging about whether the biryani was vegetarian or non-vegetarian. This lack of information violated Abha's right to know the nature of the product she was buying.

Right to be Heard:

Explanation: The right to be heard implies that consumers have the right to express their grievances and concerns to the seller or service provider and to have those concerns addressed fairly and adequately. It also means that consumers have the right to seek redressal of their complaints through appropriate channels. In this scenario, Abha exercised her right to be heard by contacting "Biryani House" to complain about the mislabeling of the biryani. The fact that the manager apologized, immediately sent a vegetarian biryani, and provided a complimentary sweet dish demonstrates that "Biryani House" acknowledged and addressed Abha's grievance.